Privacy Policy
Last updated 29 August 2026 · ETERNAL ETHEREAL LIMITED, company number 16846113
ETERNAL ETHEREAL LIMITED is the data controller for personal data collected through cosmodistro.store. We are registered in England and Wales under company number 16846113, with a registered office at 184 St. Benedicts Road, Birmingham, England, B10 9DN.
1. What we collect
| Data | Why we hold it | Lawful basis |
|---|---|---|
| Name, business name, email, telephone | To answer enquiries and set up trade accounts | Legitimate interests; steps prior to a contract |
| Delivery and billing address | To fulfil and invoice orders | Performance of a contract |
| Company or VAT number | To verify you are a business and apply correct VAT treatment | Legal obligation; legitimate interests |
| Order and payment records | Accounting, tax and dispute handling | Legal obligation |
We do not collect special category data and we do not knowingly collect data from children.
2. Payment data
Card payments are processed by our payment provider. Your full card details are entered on the provider's secure systems and are never received or stored by us. We receive only a payment reference and the outcome of the transaction.
3. Who we share data with
We share personal data only with: our payment provider, our delivery carriers, our accountants, and our website and email hosting providers — each acting under contract and only as needed. We also disclose data where required by law. We do not sell personal data or use it for third-party marketing.
4. International transfers
Where a provider processes data outside the UK, we rely on UK adequacy regulations or the International Data Transfer Agreement / Addendum to protect it.
5. How long we keep it
Enquiries that do not become accounts are deleted after 24 months. Accounting and transaction records are retained for 6 years after the end of the relevant financial year, as required by HMRC.
6. Your rights
Under UK GDPR you may request access to your data, correction of inaccurate data, erasure, restriction of processing, portability, and you may object to processing based on legitimate interests. To exercise any right, email [email protected]. We respond within one month.
If you are unhappy with how we have handled your data you may complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
7. Cookies
This website does not use advertising or analytics cookies and does not track you across other sites. Your browser stores your order basket locally on your own device using local storage; that information stays in your browser and is never transmitted to us until you choose to place an order.
Contact
Questions about this policy should be sent to [email protected] or by post to ETERNAL ETHEREAL LIMITED, 184 St. Benedicts Road, Birmingham, England, B10 9DN, United Kingdom.